Refund Policy

Refund Policy

At The Sunnah Path, we aim to provide a smooth and fair refund process, in line with our commitment to customer satisfaction.

Refund Eligibility

Once your returned item is received and inspected, we will notify you of the outcome of your refund request. To be eligible for a refund:

  • The item must meet our Returns Policy conditions

  • The return must be authorised in advance via email

Approved Refunds

If your return is approved:

  • The refund will be issued to your original payment method

  • Please allow 5–7 business days for the refund to be processed

  • Postage charges are non-refundable unless the return is due to our error

Items Not Eligible for Refund

The following items are not eligible for refunds, even if returned:

  • Opened perfumes (where the seal is broken)

  • Loose perfume oils

  • Scarves, jewellery, air-fresheners, and food items (due to hygiene regulations)

Please refer to our Returns Policy for full details.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered:

  • Email us immediately at support@thesunnahpath.com

  • Include your order number, photos, and a clear description of the issue

  • Retain all original packaging, as this may be required for inspection by the delivery company

We will work quickly to resolve the issue through a refund or replacement.

Your Statutory Rights

This refund policy does not affect your statutory rights under UK consumer law. You are entitled to a full refund if the product is faulty, not as described, or fails to perform as advertised.